Return Policy

30-Day Easy Return

At EasyChoice, we want you to be completely satisfied with your purchase.
If for any reason you are not happy, we offer a simple and transparent return process.

Return Policy Overview

  • Return Period:
    You have 30 days from the date of receiving your order to return the item.

  • Condition:
    Items must be unused, in their original condition, and returned in their original packaging.

  • Easy Return:
    Returning an item is very simple, and our customer support team will assist you throughout the process.

Return Costs

  • For defective products:
    Free for the customer. This rule applies if the item is not as described, damaged during delivery, or has any other defect.

  • In case of buyer’s remorse (change of mind):
    The actual cost of return shipping will be charged to the buyer.
    This applies when a customer orders the wrong product, the product does not fit, or is no longer needed.
    You are responsible for the return shipping costs.
    Shipping costs are non-refundable.

How to Return a Product

  1. Contact us:
    Email us at support@easychoicea.com and include your order number and reason for return.

  2. Pack the item:
    Carefully pack the product in its original packaging, including all accessories, tags, and documents.

  3. Send it back:
    Drop off the parcel at the nearest shipping carrier office, following the instructions provided in the return authorization email.

Refund Process

  • Inspection:
    Once we receive your return, we will inspect the item to make sure it meets our return criteria.

  • Refund:
    After the inspection, your refund will be processed.
    Refunds are usually completed within 10 business days to your original payment method, depending on your bank or payment system.

Exchange

Received the wrong item? No problem!
Just contact us, and we will quickly arrange an exchange for the correct product.

Non-Returnable Products

For hygiene and safety reasons, some products may not be eligible for return.
Such items are clearly marked on the product page as non-returnable.

For More Information

Questions?
Visit our FAQ page or contact our customer support service.

Contact Information

Store name: EasyChoice
Address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: support@easychoicea.com
Phone: +44 7441 912644

Customer Support Hours

Monday to Sunday: 10:00 AM – 6:00 PM (GMT)

We will do our best to respond to your message within 1–2 business days.

Thank you for shopping with EasyChoice!