FAQ

Frequently Asked Questions (FAQ)
Welcome to the EasyChoice Frequently Asked Questions page!
Here you will find answers to the main questions about our products, delivery, payment, and customer service. If you have any further questions, please email us at shopifyeasychoice@gmail.com.

Question 1: How long does order processing and delivery take?
Answer:
All orders are processed within 2–3 business days.
The standard delivery time is 8 to 15 business days (excluding weekends and holidays), depending on your location and chosen shipping method.
Please note that delivery times may be extended due to customs inspections, weather conditions, or carrier delays.

Question 2: How much does shipping cost?
Answer:
Shipping is free for all orders in our EasyChoice store!

Question 3: How can I track my order?
Answer:
After your order ships, you will receive a tracking number by email.
If you do not receive shipping confirmation within 5 days after placing your order, please contact our support team at shopifyeasychoice@gmail.com.

Question 4: Do you offer international shipping?
Answer:
EasyChoice primarily serves the US market to provide the highest quality service and fast delivery.
International shipping is available by prior arrangement with the customer. If you are interested in shipping outside the US, please contact our support team to discuss the terms.
We strive to find individual solutions and assist every customer.

Question 5: What should I do if my order is lost or delayed?
Answer:
If your order has not arrived within the expected time, contact us — we will help track the package and resolve the issue with the carrier.
Please note that we are not responsible for delays or loss due to incorrect shipping address.

Question 6: How can I return or exchange a product?
Answer:
If you want to return or exchange a product, please review our Return and Exchange Policy on the website.
Returns are accepted within 30 days of receiving the item, provided it is in its original condition.

Question 7: Can I cancel my order after placing it?
Answer:
Yes, you can cancel your order within 24 hours after placing it.
Please contact our support team as soon as possible to cancel.

Question 8: Do you provide a warranty on your products?
Answer:
Yes, all our products come with a 30-day warranty from the date of receipt.
For details about warranty conditions, please see our Return Policy.

Question 9: How can I contact EasyChoice customer support?
Answer:
You can write to us at shopifyeasychoice@gmail.com or use the contact form on our website.
We try to respond within 1–2 business days.

Question 10: Do you have a physical store?
Answer:
EasyChoice is an online store, which allows us to offer competitive prices and a wide range of products.

Question 11: Do you accept wholesale orders?
Answer:
Yes, we accept wholesale orders. Please write to us by email to discuss terms.